FAQ | Gridbox

Explore frequently asked questions and answers.

 

What is Gridbox for?

Gridbox is a tool for front-end designers and developers to prototype their website or web app ideas.
It features a super simple drag and drop interface, with a rich library of pre-built Bootstrap and HTML 5 elements that lets you create html pages faster and combines the speed of design tool and the beauty of hand-coded HTML and CSS.


Can I use Gridbox generated websites for production?

Yes you can, however our focus is prototyping and design stage of responsive web sites.


Is the exported code production ready?

It can be used for production, however it is meant to be more as a boilerplate, a starting point.


Can I create multiple pages?

Yes, you can link multiple pages together in a project.


Is my project private?

No. If you're are Pro user, you can create private projects. Private Projects can be viewed only by you
and it won't be visible to any user.


Can I use Gridbox on a tablet or phone?

You can view the projects on any device, including tablets, but editing currently is possible only on a desktop/laptop using latest version of Chrome or Firefox.


Browser Support?

Chrome – 30 and above
Firefox – 52 and above

What’s the pricing model?

At present, we have two different plans - Free & Pro

Check Pricing page for more info.


What’s refund policy?

You can ask for a refund within 14 days from the purchase. Anyway, you can try the Free version before buying to see if Gridbox is right for you.


Can I cancel my Pro plan at any time?

Yes, you can cancel your account at any time. If you do, you'll be downgraded to the free plan, where you can manage three public projects with 5 pages. You won't be locked out of any sites that have pro plans set up, even if you're on the free plan however, you cannot export the code when you're in the free plan.


How Gridbox Pro plan auto-renewed?

Pro plan is auto-renewed at the end of each billing cycle (month). When you subscribe to any plan, you automatically activate a recurring payment for the plan. To ensure that your account plan doesn’t auto-renew at the end of the billing period, cancel your subscription before the end of the billing cycle.


Can I stop a plan from auto-renewing?

You can only cancel auto renewal of Pro plan. Canceling a Pro plan, will immediately downgrade the features to Free plan.


How are my payments processed?

All payments are 100% securely processed by Paddle UK.


Payment Failed - What to do?

If you are facing any issues related to Payment - Feel free to contact us via Chat Widget or send an email to- hello@gridbox.io.


Subscribed to Pro Plan but unable to access Pro features why?

If you've subscribed to Pro Plan and still unable to access the Pro features - please contact us via Chat Widget or send an email to- hello@gridbox.io


About Account Inactivity Management

Account Inactivity Management is way to handle users who have been inactive for a certain period of time.

How do we detect activity?

We look at several signals to understand whether you are still using your Gridbox Account. These include your last login-in, project creation, etc...

What’s going to happen to your account?

Data pertaining to your account will be deleted. This includes all projects, pages and images. Upon account closure, a backup of your projects and uploaded content will be made available to you. Once the account is deleted you'll no longer be able to access that.

Why are we doing this?

In compliance with the EU General Data Protection Regulation (GDPR), we will be removing user data for accounts that are no longer active.